Today we're going to talk Zoom. This has been a conversation that's been coming up quite a bit lately. Zoom is a great tool to be used those of us that were not comfortable with that type of technology and have forced to get there, I think are pretty proud of themselves on the zoom meetings. They've really enjoyed being on it. Additionally what we have seen as management companies is a higher attendance of people logging in and watching the meeting and participating. Because they're able to do it from the comfort of their own home. Not only are we seeing a higher attendance, We're also noticing that we as management companies need to have a certain level of responsibility to set the stage, do the appropriate housekeeping when we are setting up what the expectation should be. There are a lot of different platforms out there Google Hangouts. There's go to meeting their Zoom etc etc. etc. etc. etc. etc. We use zoom. As a management company when you have the number of attendees that we've been seeing, there’s some real important things to set up the meeting and I like to use my friend John Mancuso who runs the association manager boot camp here. before every single workout we do he always goes through and talks about exactly what the expectations are and walks through exactly how to do it. And I think it should be incumbent upon us as managers to do the same thing in every meeting no matter how redundant it gets and this is what I mean— if you have the ability to start the meeting with everybody on mute, I would highly recommend that! the amount of noise and background noise and Echoes that you can hear can really sabotage a meeting and you don't want that. So starting everybody on mute. One of the things that I like to do, is to talk to all the residents about how they're going to participate right? There's a raise hand feature. There's features where somebody can give applause a thumbs up thumbs down. So you're going to have to have a moderator and it's really important that a moderator be there screening the text portion of the meeting if somebody writes in a question. We need to make sure that we are at least responding to it and another management company owner here in Colorado on a call that I had this afternoon mentioned something I thought was amazing. His name is Chris Crigler give him the credit. He puts on a post that says, “whatever is in as text, we will get back to you”. and that's a way to be able to have that meeting if a moderator is not available. But if there is one available—super important because the one thing that homeowners want is to be heard and to be communicated with the appropriate way. Right? That's what we're doing. We're trying to make sure that each one of our homeowners are heard and that they're able to come to these board meetings and get the questions out on the table and get answers for their communities. So it's pretty fortunate that our technology has come so far when this event occurred. Being majority cloud-based— We use RingCentral for our phones. We have Vantaca for our management software system. We have Office 365 and we're using teams etc. Etc. Etc. Right? Anyway, I'm going to sign off. Can't wait to bring you more education and content here in the very near future and as always, if you haven't already, go like And subscribe to my YouTube channel! It really helps me out. Anyway until next time, James Phifer— and I look forward to talking to you soon. Thanks! Wow… I am just not on my game today.
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